Your Privacy Matters to Us
We are committed to protecting your privacy and ensuring the security of your personal information.
At Ragnarok Excavation & Landscaping, protecting your privacy is important to us. This policy outlines how we collect, use, and protect your personal information when you interact with our website and services.
Consent
By using our services, you consent to the collection and use of information in accordance with this policy. If you do not agree with any terms in this policy, please do not use our services.
Information We Collect
We collect information that you provide directly to us through:
Quote Request Form
- Full Name
- Phone Number
- Email Address
- Project Address
- Service Type (excavation, landscaping, etc.)
- Project Details
- Square Footage (optional)
Contact Form
- First Name
- Last Name
- Email Address
- Phone Number (optional)
- Message Content
Additional Information
- Project history and interactions
- Communication preferences
- Service feedback and testimonials
How We Use Your Information
We use the collected information to:
- Provide accurate quotes for excavation and landscaping services
- Process your service requests and project consultations
- Communicate about your project details, timeline, and scheduling
- Send project updates and completion notifications
- Improve our services and customer experience
- Respond to your inquiries and support requests
- Maintain project records for warranty and follow-up services
Information We Share
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this privacy policy.
Your information may be shared with:
- Subcontractors and suppliers directly involved in your project
- Equipment rental companies when necessary for project completion
- Municipal authorities for permit applications when required
- Legal authorities when required by law
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including warranty obligations and project records. Typically, we retain customer information for 7 years after project completion unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete it.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
Third Party Services
We may use third-party services to assist with our operations, such as email providers, payment processors, and project management tools. These services are subject to their own privacy policies and we are not responsible for their actions. We encourage you to review their privacy policies.
Your Rights
You have the right to:
- Access your personal information
- Request corrections to your information
- Request deletion of your personal information
- Ask questions about our privacy practices
- Withdraw your consent at any time
- Request a copy of the personal information we hold about you
Changes to this Privacy Policy
We may update this policy to reflect changes in our practices or for other operational reasons. We will notify you of any significant changes by email or through our website. We encourage you to review this policy periodically.
Contact Us
For any privacy-related questions or to exercise your rights, please contact us:
Ragnarok Excavation & Landscaping
Serving Strathmore, Chestermere & Surrounding Areas
Business Hours: Monday - Friday, 8AM - 4PM